Complaints and Grievances
We would like to resolve any concern you might have as soon as possible. Please first discuss it with the staff on the unit; you may also request to speak to the nurse in charge, assistant manager or manager. If you are not satisfied with the results, you may contact the Patient Relations Department by calling extension 3176 from within the building or 860-679-3176 from outside of the building. Patient Relations’ role includes processing any grievance you might have with the John Dempsey Hospital.
Complaint: any concern received (verbally or in writing) that can be resolved by the staff present
Grievance: any concern received (verbally or in writing) that cannot be resolved by the staff present
If you would like to provide feedback or have a complaint or grievance that is not urgent, you may write to the following address; there is no special form – a letter or note is welcomed.
Department of Patient Relations
263 Farmington Avenue
Farmington, CT 06030-2826
If you file a grievance, please be assured that it is taken seriously. The Department of Patient Relations investigates all grievances received from patients or an acceptable patient designee. Upon receipt of a grievance, a letter is sent to the author acknowledging receipt and that a review is underway. The appropriate managers and staff will be involved in the review. Upon completion of the review, a letter is sent to the author detailing the results of the review.
You may also choose to contact one of the following State agencies:
410 Capitol Avenue
Hartford, CT 06134
1290 Silas Deane Highway
Wethersfield, CT 06109-4337
Please be assured, under no circumstance does the presentation of a complaint or grievance affect the patient or family member’s current or future care at John Dempsey Hospital.