Your Rights as a Hospital Patient
We consider you a partner in your hospital care. When you are well-informed, participate in treatment decisions, and communicate openly with your doctor and other health professionals, you help make your care as effective as possible. This hospital encourages respect for the personal preferences and values of each individual.
While you are a patient in the hospital, your rights include the following:
- You have the right to considerate, respectful and safe care.
- You have the right to be well informed about your illness, possible treatments, likely outcomes and unexpected outcomes and to discuss this information with your doctor. You have the right to know the names and roles of people treating you.
- You have the right to consent to or refuse a treatment, as permitted by law, throughout your hospital stay. If you refuse a recommended treatment, you will receive other needed and available care.
- You have the right to have an advance directive, such as a living will or health care proxy. These documents express your choices about your future care or name someone to decide if you cannot speak for yourself. If you have a written advance directive, you should provide a copy to the hospital, your family, and your doctor.
- You have the right to privacy. The hospital, your doctor and others caring for you will protect your privacy as much as possible.
- You have the right to expect that treatment records are confidential unless you have given permission to release information or reporting is required or permitted by law. When the hospital releases records to others, such as insurers, it emphasizes that the records are confidential.
- You have the right to review your medical records and to have the information explained, except when restricted by law.
- You have the right to expect that the hospital will give you necessary health services to the best of its ability. Treatment, referral, or transfer may be recommended. If transfer is recommended or requested, you will be informed of risks, benefits, and alternatives. You will not be transferred until the other institution agrees to accept you.
- You have the right to know if this hospital has relationships with outside parties that may influence your treatment and care. These relationships may be with educational institutions, other health care providers, or insurers.
- You have the right to consent or decline to take part in research affecting your care. If you choose not to take part, you will receive the most effective care the hospital otherwise provides.
- You have the right to be told of realistic care alternatives when hospital care is no longer appropriate.
- You have the right to know about hospital rules that affect you and your treatment and about charges and payment methods. You have the right to know about hospital resources, such as patient representatives or ethics committees, that can help you resolve problems and questions about your hospital stay and care.
- You have the right to have an autopsy done by a physician who is not affiliated with this hospital and/or to have it done at an unaffiliated institution. Any person authorized to give consent for an autopsy will receive this information before signing the consent or giving consent by telephone.
- You have the right to be free from all forms of abuse or harassment.
You have responsibilities as a patient. You are responsible for providing information about your health, including past illnesses, hospital stays, and use of medicine. You are responsible for asking questions when you do not understand information or instructions. If you believe you can’t follow through with your treatment, you are responsible for telling your doctor.
This hospital works to provide care efficiently and fairly to all patients and the community. You and your visitors are responsible for being considerate of the needs of other patients, staff, and the hospital. You are responsible for providing information for insurance and for working with the hospital to arrange payment, when needed.
Your health depends not just on your hospital care but, in the long term, on the decisions you make in your daily life. You are responsible for recognizing the effect of life-style on your personal health.
A hospital serves many purposes. Hospitals work to improve people’s health; treat people with injury and disease; educate doctors, health professionals, patients, and community members; and improve understanding of health and disease. In carrying out these activities, this institution works to respect your values and dignity.
You have the right to be free from restraints of any form (physical or chemical) and/or seclusion that are not medically necessary.
A restraint can only be used if needed to improve your well-being and when less restrictive interventions have been determined to be ineffective. A restraint may be used to ensure your safety and/or that of others.
There must be an order for restraints, and that order should never be written as standing or as needed. This order must:
- be followed by consultation with the treating physician as soon as possible if not ordered by the treating physician
- be in accordance with a written modification to the plan of care
- be implemented in the least restrictive manner possible
- be in accordance with safe and appropriate restraining techniques
- end at the earliest possible time
Your condition must be continually assessed, monitored and revaluated.
Staff involved must have ongoing restraint education and training.
Seclusion is the involuntary confinement of a person where the person is physically prevented from leaving. A physician or other Licensed Independent Practitioner (LIP) must see and evaluate the need for the restraint or seclusion within one hour after its initiation.
Time limits exist for which orders for restraint or seclusion are valid, depending upon your age. After the order expires, the physician or LIP must see and assess you before issuing a new order.
A restraint and seclusion may not be used simultaneously, except in certain situations.
For more information about your rights regarding restraint or seclusion, please contact Patient Relations at 860-679-3176, or off hours, the Nursing Supervisor on duty.
We would like to resolve any concern you might have as soon as possible. Please first discuss it with the staff on the unit; you may also request to speak to the nurse in charge, assistant manager or manager. If you are not satisfied with the results, you may contact the Patient Relations Department by calling extension 3176 from within the building or 860-679-3176 from outside of the building. Patient Relations’ role includes processing any grievance you might have with the John Dempsey Hospital.
Complaint: any concern received (verbally or in writing) that can be resolved by the staff present
Grievance: any concern received (verbally or in writing) that cannot be resolved by the staff present
If you would like to provide feedback or have a complaint or grievance that is not urgent, you may write to the following address; there is no special form – a letter or note is welcomed.
Department of Patient Relations
263 Farmington Avenue
Farmington, CT 06030-2826
If you file a grievance, please be assured that it is taken seriously. The Department of Patient Relations investigates all grievances received from patients or an acceptable patient designee. Upon receipt of a grievance, a letter is sent to the author acknowledging receipt and that a review is underway. The appropriate managers and staff will be involved in the review. Upon completion of the review, a letter is sent to the author detailing the results of the review.
You may also choose to contact one of the following State agencies:
410 Capitol Avenue
Hartford, CT 06134
1290 Silas Deane Highway
Wethersfield, CT 06109-4337
Please be assured, under no circumstance does the presentation of a complaint or grievance affect the patient or family member’s current or future care at John Dempsey Hospital.